You are accepting the terms and conditions when placing your order, you agree to all conditions set out forthwith.

All deliveries will be dispatched within 5 business days and custom orders by arrangement. Delays will be notified.

If you opt to have your delivery left at your door if unattended, you do so at your own risk. Froth N Flames accepts no responsibility for lost items left unattended. We use Australia Post unless otherwise specified. All items will be sent with tracking unless otherwise specified or agreed upon. Lost items will be tracked and if deemed unrecoverable Froth N Flames will replace the item, please allow 14 business days for us to try to track and locate your item.

We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

We will usually refund any money received from you using the same method originally used by you to pay for the Product.

If you wish to cancel your order please contact our Customer Service Team at info@frothnflames.com.au. Custom orders must be cancelled within 24 hours of ordering otherwise your deposit may be forfeited if the goods have been made and deemed unsellable by management to other parties.

We warrant that:

• the Product will be delivered undamaged in the quantities ordered; and
• the Product will conform with the manufacturer's latest description as set out on the Site at the time of your Order.
• The Product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the Site or as on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.
• We may require you to return faulty products before a refund or substitute is given.
• Faults must be reported within 5 days of receiving the good.

Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.

We try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition for us (or our agent) to inspect within a reasonable time or return said product.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including: receipt of purchase, photos and returning of product.

Your commitment

you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and

you providing us with the delivery note number and such other information as we reasonably require.

the item has not been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or

the item has not been dealt with or used contrary to our or the manufacturer's instructions for the Product; or

You may contact us at any time using the contact us link on the website. All complaints will be taken seriously. We will attempt to address all concerns as soon as reasonably possibly. If you do not receive a reply within 5 working days please make further contact. In rare cases our emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

Returns of soaps or candles will not be refunded or exchanged if the customer changes their mind on colour or fragrance. Returns and refunds will only be given if the product is deemed not as described, is faulty or damaged by the manufacturer. Management reserves the right to make all final decisions in this matter. Please note handmade products are variable in colour and size. No two will look the same. If an exchange is required please contact us, customer to pay return shipping unless goods are deemed faulty. Refunds will be made within 7 business days of the receipt of returned goods. Returns must be made within 14 days of receiving goods. Return to 17 Skye Court, Bayswater North, Vic, 3153 (not a physical store, not open to the public)

We shall not be liable for any circumstances beyond our reasonable control, including without limitation to any supplier out of stocks, floods, fires, extreme weather conditions, postal service delays and faults, pandemics, state of emergencies, website interruptions and or illness.